Refund Policy for Digital Photo Purchases

Effective Date: August 1, 2024

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At Geosnapshot, we strive to ensure that you are completely satisfied with your photo purchases. However, due to the nature of digital goods, all sales are final and non-refundable. Please review our policy below:

1. Eligibility for Refunds

• Refunds may be granted under the following circumstances:
  • Technical Issues: If the digital photo files are corrupted or not accessible after purchase.
  • Incorrect File Delivered: If the photo you received does not match the description or preview image at the time of purchase.
  • Unauthorized Charges: If you believe there was a fraudulent or unauthorized transaction, please contact us immediately for assistance.

2. Non-Refundable Cases

• Refunds will not be granted in the following situations:
  • Change of Mind: If you decide that you no longer want the photo after purchase.
  • User Error: If you mistakenly purchased the wrong photo or selected the wrong options.
  • Download Issues: If you are unable to download the photo due to issues on your end, such as internet connectivity problems or insufficient storage.

3. Requesting a Refund

• If you meet the eligibility criteria, please contact our support team within 7 days of the purchase date to request a refund. Provide the following details in your request:
  • Order ID
  • Description of the issue
  • Screenshot or evidence of the problem (if applicable)

4. Refund Process

• Once your refund request is received, our team will review it within 3-5 business days. If approved, the refund will be processed back to the original payment method within 7-10 business days.

5.Contact Information

• For any questions or concerns regarding our refund policy, please reach out to our support team via the link on our website.